Help desk
How to shop
Browsing & Shopping
Browse the store using the department links on the left. You can usually find the item you want just 1 or 2 clicks away from the homepage.
When you've found something you like, select the desired size or colour and click 'add to basket'. You can then keep shopping or go straight to the checkout.
We also offer a Gift Wrapping service. For more details Click Here
Checkout
Once you are satisfied with the contents of your basket and proceed to checkout, you will be asked to provide us with your email address (essential in order for us to update you on the progress of your order) and may then either use our 'Fast Checkout' option or 'Create an Account' option to complete your order.
Fast Checkout
All you need to do is provide the minimum details required for us to process your order and any information you enter here will not be saved by our system. Shopping online has never been simpler.
Create an Account (recommended)
If you would like us to save your details for your next visit you will need to choose a password in addition to providing your email address, then click 'Create an Account. It only takes about 2 minutes to do this, and you will only ever need to do it once. You'll need to tell us a few things about yourself as well as the address where your credit card is registered to and where you want your order delivered (if different). We will then save this information for your next visit. Only you will ever be able to access this information again as we will require the password that you chose to access it. Don't worry, all these details are completely secure (we are a Comodo Secured Site).
Once you've checked all your details are correct, just enter your credit or debit card details*, press 'submit your order' and you're done!
We'll send you an email to confirm your order details and then email you again when we have shipped the order, keeping you informed every step of the way.
*Worried about credit card security? Don't be. We use the latest encryption technology provided by Comodo to make sure your transaction is secure.
Payment Options
We currently only accept payments through our website: www.totsplanet.co.uk. We believe that this is the most secure way to shop. For more information on security please click here
We accept the following cards:
Delivery Charges
| Orders £0 - £74.99 | Orders > £75 | |
|---|---|---|
| UK Standard* | £3.75 | FREE |
| UK Next Day** | £6.75 | £6.75 |
| EC** | £5.95 | £5.95 |
| US / Canada** | £6.95 | £6.95 |
| Australia / New Zealand** | £9.95 | £9.95 |
Visit www.xe.com to convert these figures into your currency.
EC Countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovakia, Slovenia
Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
* Orders over £15 will be sent via either Recorded Delivery or Special Delivery. Both of these services are trackable and deliveries require a signature on receipt. If you use our Gift Wrap service your order will be sent using one of these secure services, no matter what the value of your order is.
** Certain items are not eligible for UK Next Day Delivery and/or shipping outside the UK. This will be indicated clearly on the product page.
Delivery Times
| Orders with no Personalised Items | Orders containing Personalised Items | |
|---|---|---|
| UK Standard | 3 - 4 Working Days | 7 - 10 Working Days |
| UK Next Day* | Next Day by 1pm | Not Available |
| EC | 6 Working Days | 10 - 12 Working Days |
| US / Canada | 8 Working Days | 12 - 14 Working Days |
| Australia / New Zealand | 8 Working Days | 12 - 14 Working Days |
* If you place your UK Next Day Order before 1pm (GMT), Monday to Friday, the goods will be delivered to you the next day before 1pm (GMT), except if you place your order the day before or on a Public Holiday
Returns
We offer a fair and comprehensive Returns policy. Click here for details
Security
We understand the importance of security and use the latest technology to ensure that all your personal and credit card details remain completely confidential.
The software on our site encrypts your personal information, including credit or debit card numbers. The encryption process creates billions of different code combinations to protect each transaction on our site, so your card details can not be viewed by anyone else on the Internet.
In addition our web site is secured using a Comodo Digital Certificate - a world leader in on-line security. This ensures that all information you send to us via the World Wide Web will be encrypted.
Contact Us
To find out more about who we are and how to contact us please click here
